FAQs

We offer a wide range of high-quality scrubs designed for medical professionals. Our collection includes various styles, colors, and fits to suit different preferences and requirements, ensuring comfort and functionality throughout your workday.

To choose the right size for your scrubs, please consult our sizing chart on our website. Simply compare your body measurements to the sizes listed in the chart to find the best fit. If you're between sizes, consider whether you prefer a tighter or looser fit to help make your decision. This will ensure your scrubs are both comfortable and functional for your work environment.

Yes, Our scrubs are designed to meet the needs of all medical professionals, including doctors, nurses, and technicians. Our scrubs, labcoats, or surgical caps combine durability, comfort, and practicality, making them ideal for various medical settings.

Yes, we accept returns and exchanges within 30 days of purchase for items that are unworn, in their original condition, and with all tags attached. Please note that custom orders are only eligible for return or exchange if there is an issue on our part. For detailed instructions and more information on our policies, including conditions for custom orders, please visit our Returns & Exchanges policy page.

Yes, Clozzi provides a range of professional embroidery services for lab coats and scrubs. We offer customization options that include embroidering names, slogans, organ-specific designs tailored for specialists, and logos. These services are designed to allow medical professionals to personalize their attire, enhancing both their unique style and professional identity. For more details and to view our customization options, please visit our Embroidery Services page.

Yes, We provide discounts for bulk purchases, making it an ideal option for hospitals, clinics, or medical teams ordering in large quantities. To learn more about our bulk purchase discounts and how we can accommodate your team's needs, please visit our Team Orders page or contact our sales team for detailed information.

Once you have added all your desired items to your cart, follow these instructions:

• Click on the "Cart" icon and proceed to Checkout.
• Enter all your required contact, shipping, and billing information.
• Click on "Continue to Payment" and select your preferred payment method.
• Click on "Complete Order" and check your email for an order confirmation.

If you have signed in to your Clozzi account, your shipping and billing information will be stored. You will also have the option to edit or add additional details.

For custom orders, such as personalized sizing or engraving, full payment is required before order processing. However, if you are unable to pay the full amount upfront, you can make a 50% advance payment at the time of order placement. The remaining 50% must be paid upon receiving the order.

Yes, you can place your order through WhatsApp or a phone call at +923122899992. Simply provide the article number, color, and size of the product you wish to purchase, and our team will assist you with the process.

For quick assistance, contact us on WhatsApp at +923122899992.

• Order ID is issued when you place an order. It is a unique number assigned to your transaction for reference.
• Tracking ID is issued when your order is dispatched. This ID allows you to track your order and check the delivery status.

For domestic orders, you can track your shipment using:

• FastEx Tracking
• Pakistan Post Tracking

Unfortunately, Clozzi does not offer store pickups at the moment. However, we are actively working on introducing this facility soon. Stay tuned for updates!

Once an order has been processed, additional items cannot be added. However, you can place a new order for the additional items.

If your order has not yet been dispatched, you may be able to make changes by providing your Order ID. Please contact Clozzi's customer service immediately for assistance.

Once your order is placed, you can track its status by logging into your account on Clozzi.pk. Go to 'My Orders' to view the real-time status of your purchase. Additionally, you'll receive email updates as your order progresses from processing to shipping and finally delivery.

You can view your complete order history by signing into your account and navigating to 'My Account' > 'Order History.' This section will provide you with detailed information about your past orders, including purchase dates, order numbers, product details, and statuses.

Yes, you can edit or add a new shipping address by logging in to your Clozzi account. Simply sign in and click on "My Account", where you can update your shipping details and save them for future orders.

If your order is already confirmed and you need to change the delivery address, please contact our customer service immediately. We will process the change only if the order has not yet been processed.

If you choose Cash on Delivery (COD) as your payment method at checkout, you will need to pay the required amount in cash when your order is delivered. A receipt will be provided along with your purchase.

No, the prices do not include delivery and shipping charges. These charges will be calculated at checkout based on your location and selected shipping method.

For Cash on Delivery (COD) orders, a Billing Address is not required. We only need your Shipping Address, which is where your order will be delivered.

For Credit/Debit Card payments, both Billing and Shipping Addresses are required. They can be the same or different. To use a different Billing Address, simply select the ‘Use a different billing address’ option in the Billing Address section at checkout.

At Clozzi, we offer the following payment options:

• Cash on Delivery (COD) – Available for domestic orders only.
• Online Payment – Secure online transactions for a hassle-free shopping experience.

If you encounter any issues with your payment, please ensure that all information entered is correct, including card details and billing address. If the problem persists, try an alternative payment method or contact our customer support team for assistance at support@clozzi.pk. We are here to help ensure your purchasing process is smooth and hassle-free.

Yes, all payment information submitted by our customers is kept confidential. Credit and debit card payments are processed over a secure, encrypted connection, ensuring the highest level of security and confidentiality. Only authorized personnel have access to this information.

Yes, your personal information is completely safe with Clozzi. For more details, please read our Privacy Policy.